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Broadsword Complaints and Concerns Procedure

Purpose

At Broadsword, we are committed to operating responsibly, ethically and transparently. We encourage employees, freelancers, suppliers, clients and other stakeholders to raise concerns where they believe our actions, behaviours or operations may negatively impact people, communities, the environment or the integrity of our business.

This procedure exists to ensure concerns are raised safely, reviewed fairly and addressed appropriately.

 

Scope

This procedure applies to concerns relating to Broadsword’s operations, behaviours, working practices or wider social, environmental and governance impacts.

Concerns may be raised by:

• Employees
• Freelancers and contractors
• Suppliers and partners
• Clients
• Members of the community
• Other stakeholders

 

Examples of concerns may include:

• Discrimination, harassment or bullying
• Employee wellbeing and workload concerns
• Unsafe working practices
• Unethical behaviour or misconduct
• Environmental impacts or waste concerns
• Supplier treatment or labour concerns
• Accessibility and inclusion concerns
• Data protection or privacy complaints
• Concerns relating to governance or business integrity

This list is not exhaustive.

Raising a Concern

Concerns can be raised by emailing:
concerns@wearebroadsword.com

Please provide as much detail as possible, including:

• A description of the concern
• Relevant dates or events
• Any supporting information or evidence
• Preferred contact details for follow-up

Concerns may be raised confidentially where appropriate.

 

What Happens Next

We will:

• Acknowledge receipt of the concern within 10 working days
• Review the information provided
• Conduct an appropriate investigation where necessary
• Keep the individual informed of progress where possible
• Aim to resolve concerns fairly and without undue delay

For data protection or privacy-related complaints, Broadsword will respond in accordance with applicable data protection laws and regulatory requirements.

 

Confidentiality and Non-Retaliation

  • Broadsword will treat concerns seriously and sensitively.
  • No individual will be subject to retaliation, disadvantage or adverse treatment for raising a genuine concern in good faith.
  • Information will only be shared with those who need access in order to review or investigate the matter appropriately.

 

Outcomes

Where appropriate, Broadsword may:

• Take corrective action
• Review policies or processes
• Provide additional training or guidance
• Escalate serious matters internally or externally where required

Not all outcomes may be shared in full due to confidentiality obligations.

 

Monitoring and Review

Broadsword will periodically review concerns raised under this procedure to identify themes, risks and opportunities for improvement. This procedure will be reviewed annually.